Product description

How many cameras can the HomeBase support at most currently?

Only the latest HomeBase supports up to 6 cameras. Other models, such as Aosu HomeBase, support only 4 cameras and cannot connect to 6. Device restrictions will be gradually lifted in future updates, so stay tuned.

What is the storage capacity of HomeBase, and how can it be expanded?

HomeBase comes with 32GB of built-in storage and can be expanded up to 1TB using a TF card (not inclouded). With a 1TB card, you can store up to 5 years of event records without needing a subscription for extra storage.

What’s the maximum distance between HomeBase and the camera?

In a lab, HomeBase and camera can be 300m apart. Walls or metal may reduce this in real settings, but it covers most U.S. homes. For best performance, keep signal strength above 80%.

What should I do if my installation spot doesn’t get enough sunlight?

If your installation spot doesn’t get enough sunlight, contact our support team with photos. We’ll send you one free separate solar panel (limit one per customer) that can be placed in a sunnier location.

What should I do if cameras or homebase has an issue?

If your cameras or homebase has issues, contact our Amazon support or app online supports. We’ll respond quickly and aim to resolve it within 48 hours. If unresolved, we’ll send a replacement.